Effective Date: June 1st, 2026
Business Name: Norco Diving / The Flip Lab / NCI Sports, LLC
Website: www.norcodiving.com
Contact: 970.488.0937

Norco Diving / The Flip Lab / NCI Sports, LLC respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, register for programs, participate in activities, or communicate with us by email, phone, text message, forms, or other methods.

By using our website or providing information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

This may include:

Parent/guardian name
Athlete or participant name
Email address
Phone number
Mailing address
Emergency contact information
Date of birth or age of participant
Program registration information
Payment or billing information
Health, safety, allergy, or medical notes provided for participation purposes
Information submitted through website forms, waivers, inquiries, or registration systems

Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

IP address
Browser type
Device type
Pages visited
Date and time of visit
Referring website
General website usage information

This information may be collected through cookies, analytics tools, or similar technologies.

2. How We Use Information

We may use personal information to:

Respond to inquiries
Register participants for programs, classes, events, or lessons
Manage schedules, attendance, billing, and communications
Send program updates, reminders, announcements, or safety information
Communicate with parents, guardians, athletes, clients, or prospective participants
Process payments or maintain account records
Improve our website, services, programming, and customer experience
Maintain safety, emergency, and participation records
Comply with legal, insurance, administrative, or operational requirements

3. Text Messaging and SMS Communications

If you provide your mobile phone number and opt in to receive text messages, we may send you text messages related to our programs, scheduling, registration, reminders, updates, or other relevant communications.

Message and data rates may apply. Message frequency may vary. You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.

No opt-in information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Information

We do not sell personal information.

We may share information only when necessary for legitimate business, operational, legal, or safety purposes, such as with:

Registration, scheduling, or customer management platforms
Payment processors
Website hosting, email, analytics, or technology service providers
Coaches, staff, contractors, or administrators who need the information to provide services
Insurance, legal, accounting, or compliance professionals
Emergency contacts, medical providers, or authorities when needed for health or safety reasons
Government, legal, or regulatory authorities if required by law

Any service providers we use are expected to handle information appropriately and only for the purpose of providing services to us.

Text messaging opt-in data and consent are excluded from these sharing categories and will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Children’s Privacy

Because our programs may involve minors, we may collect information about children or youth participants from a parent or legal guardian for registration, safety, scheduling, participation, and communication purposes.

We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian consent. Parents or guardians may contact us to review, update, or request deletion of their child’s information, subject to any legal, safety, insurance, or administrative recordkeeping requirements.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website functionality, understand visitor activity, and improve our services.

You may be able to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

7. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, electronic communication, or data storage system can be guaranteed to be completely secure. Please use caution when submitting personal information online.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, manage programs, maintain business records, comply with legal or insurance obligations, resolve disputes, and enforce agreements.

When information is no longer needed, we may delete, anonymize, or securely dispose of it.

9. Your Choices

You may contact us to:

Update or correct your information
Ask questions about how your information is used
Request removal from email or text communications
Request deletion of certain information, where legally and practically possible

To opt out of SMS/text messages, reply STOP to any text message from us.

To opt out of email communications, follow the unsubscribe instructions in the email if available, or contact us directly.

10. Third-Party Links and Services

Our website may link to third-party websites, platforms, registration systems, payment processors, social media pages, or other outside services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Norco Diving / The Flip Lab / NCI Sports, LLC
Email: info@norcodiving.com
Phone: 970.488.0937